1. Refund Policy Overview
At Number Educational Solutions (NES), we take great pride in our customer satisfaction, textbook quality, training standards, and digital educational ecosystems. We recognize that occasional adjustments are necessary. This Refund Policy establishes guidelines concerning returns, invoice cancellations, and refund request options.
This framework applies to all individual online registrations, materials procured via school contracts, publications purchased on our platforms, and franchise training deposit fees.
2. Returns on Physical Materials (Kits, Books, Workbooks)
Physical deliverables (e.g. handwriting books, Vedic Mathematics guides, student starter kits, iRoots mechanical toolkits) qualify for a return under specific conditions:
- Eligible Defects: Transit damages, binding failures, missing pages, or dispatch of incorrect textbook modules.
- Timeline Window: Claims must be submitted within 7 calendar days of parcel arrival.
- Item State Requirements: Books must remain unmarked, unwritten, clean, and in their original packaging sleeve.
Our verification team will inspect returned items. Once validated, we will process a replacement kit or credit refund.
3. Digital Course Access & Portals
Digital portals, including lesson preview modules, instructor training workspaces, and certification portals, offer instant access upon purchase.
- Cancellation Window: Subscriptions or individual registrations may be canceled within 48 hours of payment, provided less than 2 modules or assets have been accessed.
- Non-Eligibility: Any account exceeding the 48-hour window or with multiple lesson downloads is ineligible for a refund.
4. Process, Timelines & Bank Transfers
To request a refund, please email us with your order ID, recipient school name, contact number, and a description (plus photos for physical damage).
Refund Execution Steps:
- Review Phase: Audit check completed within 3 business days of request submission.
- Return Logistics: For physical assets, shipping arrangements will be coordinated.
- Fund Disbursal: Approved refunds are sent directly to the original card, UPI account, or bank account.
- Crediting Timeline: Funds typically post within 5 to 7 business days of approval, depending on payment gateway (Razorpay) and banking process times.
5. Non-Refundable Products & Agreements
The following products and service layers remain strictly exempted from refunds:
- Custom School Publications: Curriculum bundles and textbooks pre-printed with partner logos and custom school names.
- Completed Services: Executed physical teacher training workshops or public speaking seminars.
- Approved Corporate Franchise Fees: Initial deposits after franchise agreement execution.
6. Support Contact
For shipping updates, return label prints, or balance tracking questions:
Number Educational Solutions (NES)
Nodal Officer: Billing Support Services
Headquarters: Yelahanka New Town, Bengaluru, Karnataka, India
Support Email: nes.karanam@gmail.com
Support Phone: +91 99006 10621