1. Order Cancellation Policy
At Number Educational Solutions (NES), we understand that needs can change. We allow cancellations of materials and kits under the following criteria:
- Pre-Dispatch Window: Standard orders, publications, textbooks, and mathematical kits may be cancelled within 24 hours of purchase, or before the shipping consignment has been dispatched (whichever comes first) for a full refund.
- Post-Dispatch: Once a shipping consignment has been picked up by our logistics courier partners, the order can no longer be cancelled. It must be processed as a Return instead (subject to the terms of Section 4).
2. B2B Services & Teacher Training Cancellations
Our institutional services (including physical teacher workshops, school curriculum onboarding sessions, and school audits) involve reservation of resources and team travel setups:
- Physical Seminar/Workshop Cancellations: School partners must provide notice at least 5 business days prior to the scheduled training date. Cancellations made within 5 days are subject to a 20% administrative cancellation fee.
- School Franchise & Licensing: Initial licensing deposits are governed by your physical Memorandum of Understanding (MOU). Franchise reservation fees are non-refundable after MOU execution:
3. Dispatch Restrictions & On-demand Materials
Orders for custom school-branded workbooks or custom-designed students test files cannot be cancelled once they have gone to printing presses, even if they have not yet shipped. Since these are bespoke products containing individual brand metadata, they are exempt from standard cancellation windows.
4. Refund Eligibility & Return Conditions
If a cancellation request is accepted, or if physical textbooks arrive with verified binding errors, printing mismatches, or transit damage:
- Requests must be filed within 7 days of delivery receipt.
- All items returned must be in pristine, unused state, with zero pencil/pen notations, and in original packaging sleeves.
- Returns must include the original invoice and delivery receipt.
5. Refund Processing Term & Timelines
Refund transfers are processed directly back to the payment credit card, debit card, UPI, or net banking account used at checkout:
Transaction Processing Cycle:
- Approval check: 2 to 3 working days from request verification.
- Gateway Transfer: Initiated automatically via Razorpay payment gateway systems.
- Crediting Timeline: Completed within 5 to 7 business days of approval, depending on the recipient's banking institution.
6. Grievance & Escalation Desk
To request a cancellation, log a shipping issue, or track a refund receipt, please get in touch with our billing desk:
Number Educational Solutions (NES)
Desk: Cancellations & Accounts Manager
Operational Headquarters: Yelahanka New Town, Bengaluru, Karnataka, India
Primary Support Email: nes.karanam@gmail.com
Call Helplines: +91 99006 10621